Returns & Exchanges
At ISAMAYA, we want you to be fully satisfied with your experimental beauty purchases. If you are not completely happy, we accept returns on unused and unopened products within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Securely pack the unused products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our studio receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing